Jose A. Lerma completed his Bachelor of Science in Electrical Engineering (Computer Emphasis) from Texas A&M University-Kingsville.
After gaining experience in self-employment and financial management, he began working as a Temporary Worker at Express Employment Professionals. There, he gained experience as a Test Technician for a company that produces power system instrumentation and measurement equipment.
Soon afterward, he worked at CoreCivic as a Resident Supervisor for over nine years. Later, he was Facility Computer Contact for over eight years. Finally, he became a CoreCivicTV Producer for nearly six years. During this time, he passed the ACA Certified Corrections Officer exam despite not having a formal education in corrections before working at CoreCivic.
After his long tenure at CoreCivic, he was a self-employed Developer/System Administrator. Therein, he used skills from both fields to build software solutions.
Afterward, he joined the Technical Support team at Khoros as an Associate Technical Support Engineer. He quickly advanced to Technical Support Engineer and then Senior Technical Support Engineer. After nearly 4.5 years at Khoros, he became a Subject Matter Expert for Khoros Communities, its most complex product.
Now, he’s part of the Customer Support team at OneStream Software. First, he was a Customer Support Engineer, then quickly became a Senior Customer Support Engineer.
After hours, he maintains his novelty CentOS server, learns programming languages, makes things by hand (like stationery and baked goods), and analyzes various technologies.